Frequently Asked Questions
If I am family or a friend, can I just Venmo Kenzie?
We ask that all customers pay directly through the website for accurate inventory and payment tracking. Feel free to text Kenzie with any orders or questions, but payments must be processed online.
How often do I trim my wick?
trim your wick before every burn to about 1/4 of an inch.
Please note* only trim the wick on your 8 oz candles. The 16oz wicks are fragile.
Why is my label turning black?
We print all of our labels using a thermal laser printer. If you don’t trim your wick properly on the 8oz candles, your label may start to turn black from the oversized flame.
My candle wont stay lit, what do I do?
two things:
1. Try soaking up the melted wax with a paper towel or dump some wax out to give the wick more room to burn.
2. Check if your wick has curled over and dipped into the wax. Carefully straighten it out back to its upright position and try lighting it again.
If nothing seems to work, contact us right away to work out a solution.